Aug 19, 2021
Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” And knowing how many times I’ve wanted to throw my PC out a window, I suspect Bill’s done a lot of learning over the years.
Difficult clients are part of the cost of doing business. Most often, they’re difficult because they’re unhappy with the service you’ve provided. Sometimes, they could simply have a personality that clashes with your company values, or they have expectations that are way out of whack with reality. Sometimes, they are simply a bit too odd.
One or two difficult clients are common in business, but it’s important to try and turn things around before it’s too late.
No matter how your client is being difficult, the steps to managing them are still the same. Here are some common types of difficult clients you may encounter, and steps to managing them
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