Oct 14, 2019
Can you communicate to your stakeholders within an hour? Or will it take your team several hours to respond?
Recently, a major Malaysian Telco faced a technical outage. These things happen, but the fallout from it went deeper – it turns out that they took ten (10) hours to acknowledge the issue to their customers.
Not a good look for the brand!
Netizens did not let them off lightly either, and were super unimpressed at the response from the company.
Read more at:
#OrchanPR #OrchestratingChange #ChangeNow