May 24, 2019
On one end of the spectrum, you can have a very free-and-easy client-supplier relationship, bordering towards friendship, in which the lines of professionalism can become blurred. This, although a positive client-supplier experience, can lead to problems, as deadlines shift when a favour is needed, a little extra work is done here or there and not adequately billed, or one does not know how to say ‘no’ to a request which is outside of the agreed scope.
Countering this is the client from … lets just say, a difficult client. What makes a difficult client varies – it could simply be a language or communication issue, it could be personal, it could be a lack of understanding of respective roles and how they work in symbiosis, or it could be an indecisive or inept client who has bitten off far more than they can chew.
But, there are other types of clients too. Clients who are unresponsive. Again, you need to look deeper at why. Is it their workload? Is it their prioritisation? Is it their understanding? Or are other factors at play?
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