Mar 25, 2019
Your customers expect you to be active online and available to answer any questions they have and your employees are already visiting social channels on a daily basis. 47% of employees now use social networks to connect with customers. This is a number that’s consistently growing thanks to trends like omni-channel customer service and employee advocacy.
Unfortunately, in a world where everyone is connected, one poorly timed, or poorly worded message could destroy your brand reputation.
Giving your staff free reign over their social media presence puts your entire company at risk. Yet, while Pew Research Center suggests that 74% of adults are on social media, it also indicates that 73% of companies lack a social media policy.
It’s time to fix the gap. Don't know how? Just give us a call at: +603-2110 9407 or drop us a line at: firstname.lastname@example.org and we'll be more than happy to pop round for a chat.
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