Mar 26, 2019
They have become the newest target case of how not to respond in a crisis. Although they have done many things right in their response to the second-largest retailer data breach on record, they have made some classic mistakes that have not only compromised their reputation, but the trust of their customers, employees, and the public.
So what did they do... wrong?
#OrchanPR #OrchestratingChange #ChangeNow